How This PT Provider Reduced No-Shows
They Cut No-Shows From 23.8% to 10.2%...
East London’s community MSK physiotherapy service saw 56 more appointments attended and recovered 23 clinical hours each week.
What They Changed
• Sent a text message when the appointment was booked.• Sent a second text reminder 2 days before the appointment.• Automated the reminders through the appointment system instead of relying on staff to send them manually.• Encouraged patients to choose and book an appointment time that suited them.• Gave patients enough notice to rearrange an unsuitable appointment before missing it.
In Australia, SMS Reminders Cut No-Shows From 16% to 11%
WHAT This Trial Did
• 679 patients were randomized across two outpatient PT departments in metropolitan Australian public hospitals.• 342 received an SMS reminder; 337 received usual appointment procedures without the SMS.• Based on the reported rates, that equates to roughly 38 unannounced no-shows with SMS reminders versus 54 without them.
Protect Your Revenue By Recovering Missed Appointments
Use a free 1-page workflow designed to fit easily with your clinic’s existing booking, email, and SMS tools.
What You’ll Get In The 1-Page Workflow
01.
REDUCE LATE CANCELLATIONS
Use clear cancellation-policy messaging and enough notice for patients to rearrange before the appointment.
02.
GET MORE PATIENTS TO CONFIRM
Send timed reminders that make it easier for patients to confirm, reschedule, or raise an issue before the visit.
03.
CATCH LIKELY NO-SHOWS EARLY
Identify patients who have not confirmed or responded, so staff know where personal follow-up is most needed.
04.
Recover Missed Visits
Use a simple follow-up sequence after a no-show or late cancellation to make rebooking easier.
Protect Your Revenue By Reducing No-Shows
Get the free 1-page workflow you can use with your existing booking, email, and SMS tools.
© 2026
Thanks
Semper feugiat nibh sed pulvinar proin gravida hendrerit lectus. Morbi enim nunc faucibus a pellentesque sit in perpetum et unum diem porttitor.